Frequently Asked Questions
Portable X-ray Spectographs (Portaspecs)
What elements can the Portaspec analyze?
Does Cianflone offer on-site training and installation support?
Yes, Cianflone offers 4 hours of free training at our Pittsburgh, Pennsylvania location with the purchase of a new Portaspec. Cianflone also can come to your location, where only travel expenses may be incurred. If this option is chosen, Cianflone will gain prior consent before incurring any such expense. The installation of a new Portaspec is a simple process, but our technical support team will provide assistance if necessary.
What is the typical turnaround time for Portaspec repairs?
Repair times for a Portaspec can vary based on the issue, but often ranges from 1 day to 1 week with cooperation and the proper documentation from the Cianflone customer.
Should the Portaspec be calibrated annually?
Cianflone recommends that your Portaspec be calibrated annually to verify proper operation and to prevent any future issues. Some government agencies require periodic calibrations to be certified. Check the regulations in your industry.
Does Cianflone have international distributors and can they service the Portaspec?
Yes, Cianflone has International Distributors who have the capabilities to install and service our full line of Portaspecs. Parts and accessories can be ordered through the distributor or directly through Cianflone’s U.S. plant.industry.
Electric Arc Button Remelt Furnace
How do I purchase consumables and parts for the Furnace?
Visit our Parts & Accessories page for details or ordering information. You must have a Purchase Order number. In some instances, a verbal order may be accepted.
Other Frequently Asked Questions
Where is Cianflone’s U.S. plant located?
Cianflone is located at 135 Industry Drive Pittsburgh, PA 15275—just 7 miles from Pittsburgh International Airport and conveniently nearby hotels, shopping, and restaurants. View map.
Can payment be made with a major credit card?
Yes, Cianflone accepts Visa, MasterCard, Discover, and American Express.
Does Cianflone offer Warranty’s on its equipment?
Yes, the Portaspec comes with a 2-year warranty on parts; 5-year prorated warranty on x-ray tubes. The Furnace comes with a 1-year warranty.
Speak to a Cianflone representative